SAI, Cashbook Gets “Two Thumbs Up”

SAI support Cashbook implementations in over 20 different countries from their corporate HQ in Limerick, Ireland. Supporting multiple Cashbook installations across different countries, different time zones and where English is a second language is a challenging proposition. Attached below are extracts of SAI’s first customer survey conducted in May 2006:

Business Impact

• 97% of our customers thought that the ROI on our product implementations or upgrades was Satisfactory, Good or Excellent.
• In comparing expectations of Cashbook to the implemented software, 100% of the feedback was Satisfactory, Good or Excellent.
• 75% of customers thought the ROI and value Cashbook represented was either Good or Excellent.

Implementation

• 100% of customers rated our project implementation plans as either Good or Satisfactory.
• 93% of customers gave our consultants knowledge a rating of Good or Excellent.
• 85% of customers expressed the opinion that our consultants were Good or Excellent when considering the ease of working with them.

Support

• Satisfaction with Support Queries being answered in a timely fashion was 97% for the answers Satisfactory, Good or Excellent.
• 95% of customers thought questions were answered in a complete & professional manner.

Attached below are some comments we received:
"I have always found SAI to respond quickly and efficiently to any requests we have made."
"The project leaders and system implementation specialist were very helpful and knowledgeable. Few follow-up questions were necessary."
"SAI support has been very valuable."
"SAI have worked with us over the last 6 years and have always been professional, responsive and flexible in helping to provide us with the high volume solution we required."
"In all my dealings with SAI I have been very happy. Our recent implementation of BACSTEL IP was a good example. When we had an unexpected problem after go-live, SAI provided us with fantastic on-site technical support. The consultants stayed on site until the problem was resolved to our satisfaction. It would be rare to experience this level of support from another vendor."
"The software delivers as stated, a load and use out of the box product."

In the room-to-improve area it was identified that some of the recent Bacstel-IP implementations in 2005 were not completed as timely or as professionally as SAI implementations in the past. We were also advised to be more forthcoming in communicating product enhancements and new modules. We have taken on board your feedback! In June we completed in-house Project Management training and are currently completing a Website re-design to make it easy for people to take product tours directly from our website.

SAI would like to thank all customers who responded to our questionnaire.