For many companies the standard child-parent relationship within the ERP system does not cater
to the way people pay their invoices. Here is an example of the problem. A single customer
payment is received that pays for 1000’s of invoices from over 100 different parent customers.
The sales ledger department needed a way of adding an additional level to the traditional child-
parent customer relationship. We enabled the customer to create a relationship between
customer numbers which we store at a higher level than the customer master. This customer
relationship can be updated to reflect new changes in the business process.


  • Single view of all invoices for a grouping of customers
  • Enables users to choose primary customers so that on account cash can be attributed to
    specific corporate customers
  • Caters for discount and credit/debit notes
  • Integrated with standard Cashbook and EDI/Excel uploads
  • Ability to join customer masters with unlimited additional levels
  • Ability to name customer groups with an alphanumeric name (e.g. “Whitbread”, “DHL”)
  • Regular uploads from the ERP system customer master feed into Cashbook Customer
    Hierarchy solution
  • Makes all necessary updates to your ERP’s A/R and G/L
  • Auditable display of all customer relationships
  • Original customer numbers are displayed in cash allocation screen


  • Hugely reduces A/R processing time for large corporate customers
  • Eliminates time wasting for A/R users who are attempting to compare remittance
    information with multiple, different customer accounts
  • High-volume receipts applied to customer accounts faster as A/R staff focus on exception
    handling instead of data entry
  • Reduces reporting time devoted to large customer accounts during closing periods
  • Single view of customer payment data reduces likelihood of manual entry errors
  • Extensive search and find capabilities across multiple corporate customer numbers
  • Improves customer account management by ensuring everybody is looking at the same
    data and information
  • Elimination of manual effort allows companies to allocate more staff time to other higher-
    value activities

Add an additional level to the traditional child-parent customer relationship

Customer Hierarchy

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With the assistance of Cashbook, we
have been able to reduce the amount of
time it takes to apply cash by 50%.

Karen Snyder, Cash Application Supervisor,
Exide Technologies
Bank Statement Automation
MT940 bank File Format
EMEA Shared Services Centers
USA Bank Lockbox Solution
EDI Uploads
Cash Receipts
Customer Hierarchy
Excel Uploads
Customer Direct Debits
Accounts Receiavable Draft Management
Bank Deposit Slip Reconciliation
Deductions Reconciliation
OCR Remittance Reconciliation
OCR Remittance Reconciliation
OCR Remittance Reconciliation
OCR Remittance Reconciliation
OCR Remittance Reconciliation
OCR Remittance Reconciliation
Deductions Reconciliation