Testimonial
Customer Hierarchy
This Cashbook module solves a common problem whereby customers receive payment for an
invoice that relates to another customer on their ERP system. In many companies the standard
child-parent relationship within the ERP system does not cater to the way people pay their
invoices.
This solution evolved from a customer requirement. A cashbook customer was receiving a single
customer payment that paid for 1000’s of invoices from over 100 different parent customers. The
sales ledger department needed a way of adding an additional level to the traditional child-parent
customer relationship. We enabled the customer to create a relationship between customer
numbers which we store at a higher level than the customer master. This customer relationship
can be updated to reflect new changes in the business process.
Features:
- Single view of all invoices for a grouping of customers
- Enables users to choose primary customers so that unallocated cash can be attributed to
specific corporate customers
- Caters for discount and credit/debit notes as always
- Integrated with standard Cashbook and EDI/Excel uploads
- Ability to join customer masters with unlimited additional levels
- Ability to name customer groups with an alphanumeric name (e.g. “Whitbread”, “DHL”)
- Regular uploads from the ERP system customer master feed into Cashbook Customer
Hierarchy solution
- Makes all necessary updates to your ERP’s A/R and G/L
- Auditable display of all customer relationships
- Original customer numbers are displayed in cash allocation screen
Benefits:
- Hugely reduces A/R processing time for large corporate customers
- Eliminates time wasting for A/R users who are attempting to compare remittance
information with multiple, different customer accounts
- High-volume receipts applied to customer accounts faster as A/R staff focus on exception
handling instead of data entry
- Reduces reporting time devoted to large customer accounts during closing periods
- Single view of customer payment data reduces likelihood of manual entry errors
- Extensive search and find capabilities across multiple corporate customer numbers
- Improves customer account management by ensuring everybody is looking at the same
data and information
- Elimination of manual effort allows companies to allocate more staff time to other higher-
value activities
Cash Receipts
At the helm of cash
automation for over 18
years
For over four years, Cashbook has met
our Benelux requirements and has
proven to be very useful in the German
market.
Leo Doffer, Elephant & Dental (Dentsply),
Netherlands - Customer since 1999
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