Resolve and Reduce Deductions or Disputed Invoices

Deductions Management Solution enables organisations to streamline their deductions
management process by proactively identifying, assigning
and tracking and root cause analysis
of disputes and deductions.

Deduction related transactions arise for many reasons such as pricing discrepancies, returned
product and freight issues. The inclusion of these transactions in AR
Cash Flow Cash
Forecasting adversely affects the true cash collectable position. The AR analyst has to search
various documentation in order to investigate these deductions and once investigated and the
deduction closed on the AR ledger there is no further record of root cause. Cforia enables root
cause analysis to take place and thus the ability to resolve and reduce deductions in the longer
term. In the short term the deductions management solution enables deduction analyst to
identify, track and automatically assign actions to close out and reduce deductions open on the
AR ledger.


  • Import and identification of deduction code
  • Automatic prioritization based upon size and type
  • Stakeholder identification and notification
  • Unlimited electronic attachments
  • Unlimited note attachments
  • Integration with Internet Proof-of-Delivery i.e. Fedex, UPS etc
  • Document Imaging support
  • Root-cause tracking
  • Ability to collaborate via the Web with stakeholders


  • Reduction in number of open deductions
  • Separates the disputes & deductions management from collections management (Optional)
  • Deduction root cause analysis and tracking
  • Improve Customer relationships
  • Detailed Audit trail reports

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Deductions or Disputed Invoices

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Stephen Packwood, IT Manager, Taylor
Hobson, UK - Customer since 1996